What does it mean when a product is on pre-order?

Pre-order is a type of sale in which the product is not currently in stock , but is available for reservation. When a product is marked as "pre-order", it means that it is not in stock at that time, but will be available soon.

This option allows you to purchase the product exclusively under reservation , at a price lower than the sale price , thus ensuring that you do not run out of it and receive it as soon as stock is replenished.

Delivery Time

The delivery time for pre-order products can vary from approximately 2 to 5 weeks, depending on the production phase of the item. We ask for your patience, as we manufacture locally in small runs to ensure you the best experience. Some highly demanded products may sell out quickly, so we open the pre-order option so that you can receive them as a priority as soon as there is a replenishment.

Shipping Process

Once replenished, the products will be sent to all customers who have purchased them in pre-sale before opening sales to the general public.

Information and Contact

If you require further information, please contact us at hello@backtureorganics.com. If the item you are looking for is listed as "out of stock", you can ask us when it will be back in stock.

Changes and Cancellations

If you buy and pay for a pre-order item by mistake, don't worry. You can exchange it for another product or cancel it, and we will refund you as soon as possible.

Additional Note

We would like to remind you that pre-orders are an exclusive opportunity to secure your product at a reduced price and receive it before the general public. We appreciate your understanding and patience as we work to bring you the best locally made products.

For any additional questions or queries, please do not hesitate to contact our team via hello@backtureorganics.com .